Customer Service
| Frequently Asked Questions > Payment |
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- Is it safe to use my credit card on Rates To Go and will my personal details remain safe?
- When will my credit card be charged?
- Can I pay with more than one credit card?
- I don't have a credit card, can I pay cash on arrival?
- Will the hotel receive my booking immediately?
Is it safe to use my credit card on Rates To Go and will my personal details remain safe?
Rates To Go uses the one of the world's leading encryption specialist THAWTE, that utilises SSL (Security Socket Layer) encryption technology, to ensure the complete security of your personal information and credit card details.
In accordance with the privacy legislation introduced on December 21, 2001, our Privacy & Security Policy outlines the information collection practices utilised by Rates To Go, how that information is used and the choices you can make about the way the information you provide to us is collected and used. For more information, please refer to our Privacy & Security page.
When will my credit card be charged?
Your credit card is charged immediately after you submit the credit card form. Please note, there are 2 methods of payment which are detailed below:
Full pre-payment
The full amount of the booking is charged immediately after credit card details are submitted.
Deposit payable
A percentage of the booking cost is charged as a deposit for your reservation. The balance is then paid directly to the hotel upon your arrival.
Please note - The method of payment and total amounts owing in either case will be outlined in your Itinerary on our Secure Payment Form.
Can I pay with more than one credit card?
Yes. You are able to provide payment with multiple credit cards ONLY if you make the booking over the phone with one of our consultants. If you wish to alter a credit card after it has been charged, and the booking confirmed, a fee will apply – see our booking conditions.
I don't have a credit card, can I pay cash on arrival?
All bookings through our service require either a full or partial pre-payment. This will vary depending on your destination. For more explanation see Question 2 above.
Which credit card types do you accept?
The cards we accept are: American Express, Diners Club, JCB, Maestro (NOT German EC-card), MasterCard, Solo, Switch, Visa, Visa Electron
Please note that if you provide an American Express or Diners Club credit card for payment of your booking, the transaction may be charged in a different currency to the one in which your booking rates were quoted. The cost of your booking is converted using our bank's exchange rates on the day of the transaction.
